Amazon has partnered with T-Mobile to allow T-Mobile customers to make and receive hands-free Wi-Fi calls using their mobile numbers on Alexa-enabled devices such as Echo Dot and Echo Show. The feature requires customers to enable T-Mobile with Alexa skill from the Skills store and link their mobile numbers to the devices. After setting up the feature, users can make calls by speaking “Alexa, call John” or “Alexa, dial XXX-XXX-XXX”. They can also call 911 emergency services through Alexa by saying “Alexa, call 911”. The feature is available across all Alexa-enabled devices linked to the user’s account, but it is not available to prepaid, business, government or Sprint accounts.
The partnership comes more than two years after Amazon joined forces with AT&T for a similar feature. The benefit of the T-Mobile and Alexa integration is that customers can now use their mobile numbers with Alexa across all three major network carriers in the US: T-Mobile, AT&T, and Verizon, providing users with more choice and easier ways to connect with people who matter to them.
To disable calling on any of the devices, users can go to More > Settings > Communication in the Alexa app and tap on T-Mobile to deselect devices under the “Allow calling on” section.