Fitbit’s decision to replace physical buttons with a touch sensor on its Charge 3 fitness tracker caused confusion and frustration for users, according to The Verge. The haptic feedback intended to confirm users had pressed the button became a source of confusion, often triggering an unintended response, while others reported the button failing to work at all. Subsequent trackers and smartwatches, including the Charge 4 and Versa 3 and Sense, compounded the problem by adding more touch controls. Fitbit has since returned to physical buttons on its latest devices, but observers said the problem may have contributed to the company’s acquisition by Google.
Fitbit’s failed attempt to eliminate buttons highlights their importance. Buttons provide physical feedback and intuitive control, making them a crucial feature in wearable technology.
